The run book (or system operation manual) is traditionally written by the IT operations (Ops) team after software development is considered complete. However, this typically leads to operability problems being discovered with the software, operational concerns having been ignored, forgotten, or not fully addressed by the development (Dev) team. If the software development team writes a draft run book or draft operation manual, many of the operational problems typically found during pre-live system readiness testing can be caught and corrected much earlier. Because the development team needs to collaborate with the operations team in order to define and complete the various draft run book details, the operations team also gains early insight into the new software. Channels of communication, trust, and collaboration are established between the traditionally siloed Dev and Ops teams, which can help to establish and strengthen a DevOps approach to building and running software systems.
I will be talking about run book collaboration at DevOps Summit in Amsterdam on 15 November 2013.