Slides – Software Operability and Run Book Collaboration

I gave a talk at DevOps Summit Amsterdam on 14 November 2013 on Software Operability and Run Book Collaboration; here are the slides.

Thanks to Unicom Seminars for organising the event, and to all the attendees for some great questions and conversations over coffee.


Speaking about Run Book Collaboration – DevOps Summit, Amsterdam

I will be speaking about Run Book Collaboration at the DevOps Summit in Amsterdam in November 2013:

Practical steps for larger organisations to try in order to improve Dev and Ops collaboration, especially via the System Operation Manual (or “Run Book”).

DevOps Summit Amsterdam - logo

Early Bird ticket prices for the event end on October 14th – book with Unicom to secure your place.

Let’s Talk About Operational Features, not Non-Functional Requirements

Using the term ‘non-functional requirements’ to describe aspects of software systems which are invisible to the end-user but essential for effective service operation is counter-productive; we should instead use ‘operational requirements’ or ‘operational features’, and schedule these for delivery alongside end-user features.

Update: the Experience DevOps workshop series now has sessions on Software Operability – find out more at


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