I will be speaking about Run Book Collaboration at the DevOps Summit in Amsterdam in November 2013:
Practical steps for larger organisations to try in order to improve Dev and Ops collaboration, especially via the System Operation Manual (or “Run Book”).
Early Bird ticket prices for the event end on October 14th – book with Unicom to secure your place.
Operability is not something which can be ‘bolted on’ or retrofitted to software after it goes live; we need to design and build our software with operability as a first-class concern. You don’t build a bridge, then try to add load-bearing capabilities at the end of the project — but most software projects try to do exactly that, typically with costly results.
Ultimately, the product owner should be responsible for ensuring that operational requirements are prioritized alongside end-user features. If you are responsible for the software product or service, there is only one answer to the question
Who Owns My Operability?
Update: the site now shows selected recommended reading on each page load.
(With a nod to whoownsmyavailability.com)